Nonnie's Cookie Co. Terms of Service
SUGAR COOKIE DOUGH-EXCHANGE
You pay, I’ll bake! I require a dough-nation before I embark on the cookie creation journey. Please submit a 50% retainer to secure your spot in my baking queue. Please note that I won't proceed until the dough has landed safely in my mixing bowl. Your balance is due at pick up. I accept cash, Zelle or unicorn tears (just kidding about the tears).
If you've decided to put your cookie dreams on hold, please let me know within 24 hours of placing your order, and I'll happily refund your dough. After that, the dough is in the oven, and there's no turning back!
EENIE MEENIE ORDER MINIMUMS
(That didn't rhyme - I'm a baker not a poet). I require a minimum order of 1 dozen! Need fewer? Stay tuned for a popup shop announced on my website or Facebook page! Two and a half inch color coordinated "blanks" have a 2 dozen minimum if ordered as a stand-alone set.
EDIBLE ARTISTRY
My custom decorated cookies are meticulously handcrafted with love and artistic flair. I promise to bring a touch of edible artistry to your special occasions! While I strive to replicate your vision, please understand that slight variations may occur in design and color, making each cookie a unique masterpiece, like a snowflake or an unedited selfie.
While I take utmost care to create delicious treats, I cannot be held responsible for any sudden cravings, cookie-induced addictions, or dreams of dancing gingerbread men that may occur after consumption.
DELECTABLE DECISIONS
Decisions are tough! I'm here to help - but remember, it's all about timely indulgence. You've got until 10 days before your pick up date to make any changes. After that, well, let's just say the cookie dough has already been set.
So, you missed the 10-day deadline? Don't worry, I won't send the cookie police after you. I'll still consider your change requests, but I might have to sprinkle a tiny fee on top. It's like adding an unexpected crunch to your cookie, but with a few extra pennies. It's all in good fun, right?
I understand that life can be unpredictable, just like that time your cat knocked over the flour jar. If you need to change your pick up date, the same rules apply. Give me a heads-up at least 10 days before, and I'll gladly adjust the timing. Beyond that, my oven is already preheating, and I might have to do some magical juggling to make it work.
SWEET SATISFACTION GUARANTEED
I strive to leave a lasting smile on your face and a sweet memory on your taste buds. If, for any reason, you find yourself dissatisfied with my cookies, please let me know. I promise to handle the situation with kindness and grace, just like a cookie with a well-executed swirl of icing. Please reach out to me directly, and I'll work with you to make it right.
IT'S THE LAW
Nonnie's Cookie Co. is a home based business and operates under the Illinois Cottage Food Law. State law requires me to let you know that I bake "in a home kitchen not inspected by a health department that may also process common food allergens. If you have safety concerns, contact your local health department." However, I can assure you that every possible care is taken to ensure clean, sanitary conditions. My cookies are crafted with love, care, and premium ingredients, but my kitchen is not nut free, egg free, dairy free, or gluten free. Boring disclaimer, but I have to say it because, it's the law!
DELIVERY CLAUSE
All orders are pick-up only. Delivery can be an option if you live within 15 miles of the pick-up location with an additional fee of $10. I love a good drive (bonus if that drive is past a Starbucks).
No show = no cookies. These cookies are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart - I'll donate to a family in need. Need to reschedule your order? Please reach out 10 days prior to your pickup time.
DOUGH MATTERS
All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best tasting cookies to my clients. This also means I can't honor old pricing (because the local grocery store won't honor their old butter prices - darn it).
PRODUCT PHOTOGRAPHY
Say Cheese! I create replicas of client orders to photograph these pretty sweet lookin' sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me.
IT'S ALL YOURS NOW
Once you pickup your order (thanks again, by the way), what happens to your cookies and car doors (I hate door dings) is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from the parking lot cart returns.
By ordering from Nonnie's Cookie Co., you confirm that you've read, understood, and appreciated my Terms of Service. Prepare your taste buds for an enchanting journey of flavor, and thank you for choosing my delightful cookies to sweeten your day!